Connect your tools once. Every conversation your team has — across support, sales, and success — is AI-scored and lands in a single account timeline, automatically.
Plug in HubSpot, Intercom, Zendesk, Zoom, or a CSV export. Conversations from every team sync automatically via webhook or daily polling.
Every conversation — regardless of source, format, or team — is translated into a unified account timeline. One customer. One view.
AI scores every conversation against your scorecard the moment it closes. Mix qualitative criteria (AI-judged 0–100), timing thresholds (pass/fail), and customer feedback signals (CSAT or NPS normalized to 0–100). Coaching notes draft themselves next to the score.
Surface risk signals, coaching opportunities, and cross-team patterns before they become problems. Every human correction refines how the AI scores next — no fine-tuning, no prompt engineering.
Every conversation from every team, stitched into a single account record with AI health scoring. See the full relationship — not just the last ticket.
Every conversation scored against a rubric you define, with three criterion types: qualitative (AI-judged 0–100), timing thresholds (pass/fail), and customer feedback (CSAT/NPS). 100% coverage, no sampling. Scores ship the moment a conversation closes — and every human correction refines how the AI scores next time.
Repeated contacts, CSAT decline, churn keywords, unresolved patterns — detected across all teams simultaneously, before the customer tells you.
Every score ships with a coaching note drafted from the exact evidence the AI used — not a vague rating. Agents see specific, criterion-level feedback the same day the conversation happened, so improvement compounds instead of waiting for the next review cycle.
Score trends, team comparisons, lowest-scoring criteria as training gap signals, AI vs. human calibration view. Export-ready for stakeholder reporting.
Surface what your customers are actually saying — pain points, unmet needs, recurring frustrations, emerging trends — extracted from thousands of real conversations. No surveys. No focus groups. Just the signal that’s already there.
Support sees tickets. Sales sees deals. Success sees check-ins. Each team has a fragment of the truth — and none of them know what the others know.
Resonant IQ stitches every conversation from every connected integration into a single account timeline — with AI health scoring that reads the whole relationship, not just the last interaction. Thriving, stable, needs attention, or at risk — assessed continuously, with evidence.
The warning signs are always there. A pattern of repeated contacts in support. A sponsor change buried in a CS note. A sentiment shift in an onboarding call. Churn language in a sales touchpoint.
Resonant IQ watches every conversation across every team and surfaces account risk signals in real time — giving your CX organization the early warning system it's never had.
“Every team has been doing their job. The intelligence was always there. It was just scattered across five systems, three teams, and a dozen conversations nobody ever connected.”
— The problem Resonant IQ was built to solve
If your stack isn't on the list, we'll add it — most connector work takes a few days.